Klastrup's Cataclysms

I wanted to book an Eurobonus trip for a trip within Europe this fall.
I tried online several times before but was told I needed to book on the phone. Today, online booking worked, but no trips were available unless I fly Business class, which I cant understand because it's a fairly popular city Im flying to and there are almost 4 months left to my departure.

So I decided to try booking my trip via the phone:
4 calls to the Eurobonus service, each time I was disconnected after the initial automated response.
2 calls to the SAS general customer service, through which I the second time got through to the Eurobonus service and then were guided through an automated voice response system which was supposed to lead to a living person I could talk to. Once I got so far, the line gave me the busy signal and I had to hang up.
One more call to the Eurobonus service number. This time I got through to the point where I were supposed to be able to talk to someone. Then I was told the waiting time to get through to this person was 17 minutes.
"You are now number 50 in the queue".
Then I hung up, voluntarily.

Thank you for your brilliant service SAS.
Time spent NOT booking a trip - roughly 40 minutes.

# posted by Lisbeth at: 09:56

Comments:

I know the feeling :-) I called SAS this morning to change a flight. Estimated wait: 20 minutes. I just hung up and found another number: SAS Hotline 32326800 (for Economy Extra and Business). No waiting and good service. Maybe you should try the hotline?
/Anders Albrechtslund

# posted by Anonymous : 11:36 AM

I was trying the same ting yesterday: If I booked the ticket without EuroBonus, there were lots of seats available. If I tried with EuroBonus, there were no seats available.

I think the deal is that our bonus points only apply to some select departures that SAS have trouble filling up anyway.
They really are cheating, aren't they?

# posted by Jesper : 11:43 AM

thanks for the tip, Anders - will try!

And yes, Jesper, I dont get their customer policy either - I thought Eurobonus was supposed to be a reward system, not a sofisticated form of punishment ;)

# posted by Lisbeth : 11:47 AM